TeleHealthSA connects your employees to licensed healthcare professionals — fast, confidential, and virtual. Real mental health support. Real doctors. Real help. When your people need it, not weeks later.
From the mine floor to the boardroom. From Johannesburg to the most remote corner of the country. TeleHealthSA partners with organisations across every major sector — because every workforce deserves access to real care.
INDUSTRY TILES:
An employee in crisis calls the 0800 number. They’re told someone will be in touch. Days pass. The moment has gone — and so has the productivity, the focus, and sometimes the employee. Speed is not a luxury in mental health. It is the entire point.
Industry utilisation rates sit as low as 5%. That means for every 100 employees on your EAP contract, roughly 95 never touch it — yet you pay the full fixed rate every single month without exception.
The practitioner list looks impressive on paper. Call any of them and you’ll often find they’re overbooked, not taking new patients, or unavailable within a reasonable timeframe. The network exists. The access doesn’t.
Registered therapists. Virtual. Confidential. For stress, burnout, anxiety, depression, grief, and trauma.
Debt, family law, estate planning, financial stress. Confidential triage and direct routing to SA specialists.
Rapid-response psychological support. Prioritised. Target response time that gets real help there fast.
Licensed GPs on demand. Prescriptions, sick notes, and health concerns — without a full-day clinic absence.
Caregiver fatigue. Workplace conflict. Life transitions. Practical support so employees can show up whole.
Anonymised quarterly insights for your leadership. What matters. Nothing that shouldn’t.
When an employee reaches out, our triage team responds — not a voicemail, not a form, not a queue. We connect them directly to a vetted, licensed professional. The goal is care within hours, not a callback within weeks.
A lean monthly retainer keeps your workforce connected. Clinical sessions — mental health consultations and virtual doctor visits — are billed only when they actually happen. You’re paying for outcomes, not a subscription nobody uses.
Your HR team will never see a name, a diagnosis, or a personal detail. We provide anonymised quarterly reports at a macro level — utilisation trends, not individual records. Employees know this. It’s why they actually use the service.
From intake to invoicing, scheduling to practitioner matching — TeleHealthSA manages the entire operation. Your HR team has enough on their plate. We’re not adding to it.
For a company of 500 employees on a legacy EAP at R40 PEPM: that’s R20,000 every month. R240,000 every year. Paid regardless of utilisation.
R15.00 per employee / per month
Every employee. Connected. Protected. From day one.
Your retainer covers:
We set up a secure, POPIA-compliant intake channel exclusively for your organisation. Dedicated points of contact assigned. Employee access credentials configured. Done in 5 business days.
We hand you everything you need — branded digital EAP materials formatted for your staff portal, HR documentation, and internal comms. You distribute one message. Your people are covered from that moment.
Employees reach out directly to our triage team. We handle everything — intake, matching, scheduling, follow-up. You receive a clean quarterly report. That is the full extent of your involvement.
We’ve answered them before they come up.
All employee data stored exclusively on South African servers. No personally identifiable clinical information is ever shared with your organisation — under any circumstances. This is not a policy we apply selectively. It is how the system is built.
Every clinician in the TeleHealthSA network is vetted against the requirements of the Health Professions Council of South Africa. Properly registered. Appropriately qualified. No exceptions.
TeleHealthSA was not built overseas and localised for this market. It was created for South Africa’s workforce — for the pressures, the distances, the languages, and the realities that make this country unlike anywhere else.
Every practitioner in the TeleHealthSA network undergoes a rigorous vetting process before a single consultation takes place. Qualifications verified. Registration confirmed. Clinical conduct monitored on an ongoing basis.
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An EAP, or Employee Assistance Programme, is a voluntary work-based intervention programme, offered by employers as an employee benefit. EAPs are designed to provide support for employees who are experiencing life issues that may impact their psycho-social functioning and productivity in the workplace, which may result in absenteeism, presenteeism amongst other workplace issues.
No. Never. Not under any circumstances. Employees engage with our clinical team in complete confidence. Your organisation receives only anonymised, aggregated utilisation data — no names, no diagnoses, no personal details. If employees didn’t trust this completely, they wouldn’t use the service. And then nobody wins.
Because their pricing is hard to justify when you see it clearly. Legacy providers charge R30 to R50 per employee per month on fixed contracts — whether a single session is used or not. We publish our pricing because we’re confident it speaks for itself.
Typically 5 business days from contract signing. We set up your intake channel, configure credentials, and deliver your branded launch materials — without placing any administrative burden on your HR team.
Yes. Most organisations set a cap of 3 to 5 employer-covered sessions per employee, per year. We’ll recommend the right structure for your size and sector. Employees who need support beyond that cap are facilitated into long-term referrals at no additional cost to your organisation.
TeleHealthSA is fully virtual. Your employees can access care from anywhere in South Africa — a Johannesburg office, a Cape Town co-working space, or a remote mining site in Limpopo. All they need is an internet connection.
Simple. Your monthly retainer is a fixed invoice. Clinical sessions are itemised based on actual utilisation. Your finance team sees exactly what was used, when, and at what cost. There are no hidden fees, no service charges, and no surprises.
They reach out directly to TeleHealthSA using the access details provided during onboarding. Our triage coordinators take it from there — intake, assessment, and practitioner scheduling all handled on our side. For the employee, it is as simple as sending a message or making a call.
We partner with organisations employing 100 to 5,000+ staff across all sectors. Whether you operate from a single site or across multiple provinces, our model scales to your workforce.
